Privacy
Privacy Policy
Effective Date: 2/14/2026
Roadside Responder (“we,” “us,” or “our”) values your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information is collected and used when you visit our website or request roadside assistance services. This policy applies to our website and services operating within the state of Florida.
Information We Collect
We collect only the information necessary to operate our business and respond to service requests.
Information You Provide
When you submit a form or contact us, we may collect: name, phone number, service location, vehicle details relevant to the requested service, and any additional information you voluntarily provide.
Automatically Collected Information
When you visit our website, limited technical information may be collected, including IP address, browser type and device information, pages visited, and interactions. This information is collected using standard website technologies.
How We Use Information
Information collected is used solely to respond to inquiries and service requests, communicate regarding service availability, pricing, or scheduling, operate and improve our website and services, and maintain internal business records. We do not sell, rent, or share personal information for advertising or marketing purposes.
Information Sharing
We may share information only when reasonably necessary with service providers that support website hosting, communications, or business operations, to comply with legal obligations or lawful requests, or to protect the safety, property, or rights of our business or others. Information is shared on a limited, need-to-know basis.
Mobile Message Communications
If you provide your mobile phone number and opt in to receive mobile messages, including SMS, MMS, and RCS, from Roadside Responder, we may use your number to send service confirmations, ETA and arrival updates, technician updates, customer support replies, payment or service links, post-service follow-up, review requests, and account verification messages. Message frequency varies based on your service request and communication with us. Message and data rates may apply. Reply HELP for help or STOP to cancel. Roadside Responder does not sell, rent, or share mobile phone numbers or mobile message opt-in consent data with third parties for marketing or promotional purposes. Mobile opt-in information and consent will not be shared with third parties except as necessary to provide messaging services, comply with applicable law, prevent fraud or security issues, or support business operations related to the requested service. See our Terms & Conditions at https://roadsideresponder.com/terms/.
Data Security
We take reasonable administrative and technical measures to safeguard information. While we strive to protect personal information, no method of electronic transmission or storage is completely secure.
Cookies Policy
Our website may use cookies and similar technologies to enable basic website functionality, analyze website traffic and usage patterns, and improve user experience. Cookies do not collect sensitive personal information. You may disable cookies through your browser settings. Doing so may affect certain website features.
Third-Party Services and Links
Our website may include links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage users to review their respective privacy policies.
Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in business practices or legal requirements. Any updates will be posted on this page with a revised effective date.
Contact
For questions regarding this Privacy Policy or how information is handled, please use the Contact Us page on our website.
Terms & Conditions: Roadside Responder Terms & Conditions